She made my day
Claim Desk for United (now a part of Continental...or is it the other way around?) We had a Continental ticket but were flying on a United Airlines aircraft. I was not the only one there hunting bags...one man had been waiting over an hour, and they had informed him the bag was in the airport somewhere. He was understandably frustrated, and vocal about it; a Korean lady was distraught, all the more so when the lady on duty explained that someone had written down the wrong number on one of the forms, so they weren't sure where her bag was.
I explained my case to the agent, who made calls to the gate and to other areas. Her Latin American accent was so strong I had trouble understanding her. "Just wait," she said. She was back trying to resolve the problems of the others, the distraught Korean lady, in particular. I waited. I waited some more. Finally it was concluded that I would have to report the missing bag and have the airline deliver it to the hotel. As I turned to head for the other line where I would have to give all the details again, the agent thanked me for my patience. "God bless you!" she said. "And God bless you, too!" I added, surprised by her words. Having stood in her office for 30 or 40 minutes, I got the distinct impression she needed the blessing more than I did.
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